Last Updated: September 23, 2026
At Zevron Group, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Accompanied by proof of purchase or order information
- Returned with all original accessories, parts, manuals, and included materials
Certain products may have different return requirements due to their nature.
2. Items That May Not Be Eligible for Return
For health, hygiene, safety, or other practical reasons, certain products may not be eligible for return once opened or used.
Examples may include:
- Personal care or beauty products that have been opened
- Certain wellness or hygiene products
- Products that are customized or personalized
- Items damaged through misuse, improper installation, or normal wear and tear
- Clearance or final-sale items where specifically stated
If you are unsure whether an item is eligible for return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos of the product and packaging, when applicable
We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other appropriate solution.
4. Return Shipping
Unless the item is defective, damaged, incorrect, or the return is otherwise approved as our responsibility, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. Zevron Group is not responsible for returns that are lost or damaged during return shipment when the customer is responsible for arranging the return.
5. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
6. Exchanges
If an eligible product is defective, damaged, or incorrect, we may offer a replacement when available.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
7. How to Request a Return
To request a return, please contact our customer support team through our Contact Us page with:
- Order number
- Product name
- Reason for the return
- Photos or other supporting information, if applicable
Please wait for return instructions before shipping an item back.
8. Return Approval
Submitting a return request does not automatically guarantee approval. Returns are reviewed according to this policy and the applicable condition of the product.
Items returned without prior authorization may experience delays in processing.
9. Refund Delays
If your refund has been approved but has not appeared in your account, first check with your bank or payment provider.
If you still have not received your refund after the applicable processing period, please contact us so we can assist you.
10. Changes to This Policy
Zevron Group reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about returns, refunds, exchanges, or an existing order, please contact Zevron Group through our website’s Contact Us page.
Zevron Group
2768 E 12th St, Fl 2
Brooklyn, NY 11235
USA
